Our services

Pre-Sales Expert Consultation
Our team of specialists is ready to provide one-on-one technical consultation and product recommendation. Whatever your questions about configuration, compatibility, or use cases, we offer honest advice tailored to your specific needs and budget to help you make the perfect choice.

Worry-Free After-Sales Support

• Comprehensive Warranty: We provide an international warranty on all our products, covering major components for your peace of mind.

• Efficient Response: Our efficient customer service system is designed to provide quick and effective solutions to any technical issues or after-sales requests you may have.

• Convenient Repair Services: We operate specialized repair centers that offer fast, transparent service using genuine OEM parts to restore your device to its optimal condition.

Continuous Value & Support

• Driver & Software Updates: We regularly release the latest hardware drivers and system optimization software to continuously enhance your product's performance, stability, and unlock new features.

• User Community: We are building a vibrant user community where you can connect with other Elribart enthusiasts, share experiences, access official tips and tricks, and provide direct feedback to our product team.

Beyond the Box: A Partnership in Performance

We believe the true value of a premium device is realized through comprehensive support. Our services are designed not just to fix problems, but to proactively enhance your experience, ensure long-term satisfaction, and unlock the full potential of your Elribart product throughout its lifecycle.

Post-Purchase & Support Ecosystem

Worry-Free Ownership, From Day One
Your peace of mind is our priority. Our support is built to be accessible, efficient, and transparent.

• EliteCare Warranty & Protection Plans:

  • Standard Warranty: A comprehensive 3-year limited warranty on all components, including labor. This includes 3 years of on-site service (in eligible metropolitan areas), where a certified technician comes to you.

  • EliteCare+ Extended Plan: Optional upgrade for up to 5 years of total coverage. This plan adds Accidental Damage Protection (covering drops, spills, and electrical surges) and Battery Replacement Guarantee after significant capacity degradation.

• Global Support Infrastructure:

  • 24/7 Priority Technical Support: Accessible via phone, live chat, or email. High-priority tickets (for critical business or system-down issues) are flagged for immediate, escalated response.

  • Advanced Diagnostics Portal: On our website, use our intelligent diagnostic tool that runs local hardware checks and suggests tailored troubleshooting steps before you even contact us.

  • Global Service Network: With certified repair centers across North America, Europe, and Asia-Pacific, we guarantee local service options for most regions, minimizing repair turnaround times. All repairs use genuine Elribart parts and are tracked transparently through our online portal.

• Sustained Performance Services:

  • Proactive Health Monitoring: For business clients, we offer optional software that provides system health reports (drive S.M.A.R.T. status, thermal metrics, battery wear) to your IT administrator, enabling predictive maintenance.

  • Scheduled Cleaning & Optimization: For mini hosts in high-dust environments, we offer a mail-in professional cleaning and thermal paste reapplication service to ensure sustained cooling performance.

Pre-Sales & Configuration Services

Expert Guidance for the Perfect Fit
Choosing the right configuration is crucial. Our services go beyond a basic spec sheet.

• One-on-One Solution Consulting: Schedule a free virtual consultation with our product specialists. We analyze your workflow—whether you’re a developer running VMs, a designer working with 3D renders, or a trader needing multiple screens—and recommend the optimal balance of CPU, GPU, RAM, and storage.

• Bespoke Configuration (BTO): For users with specific needs, we offer a highly flexible "Built-to-Order" program. Select from specialized components, including enterprise-grade SSDs, professional-grade wireless cards, or enhanced cooling modules tailored for ambient-challenged environments.

• Business & Education Volume Licensing: We provide dedicated account managers for businesses and institutions, offering customized quotes, volume pricing, standardized imaging, and bulk deployment support to streamline your IT procurement.

Value-Added & Community Services

Growing With You
Your device should get better over time. We provide the tools and community to make that happen.

• Elribart Resource Hub:

  • Elite Driver & Firmware Program: Receive notifications and one-click updates for not just drivers, but also system firmware (BIOS/UEFI) and bundled software, ensuring peak performance, new features, and enhanced security.

  • Knowledge Base & Tutorial Library: An extensive, searchable repository of setup guides, advanced optimization tutorials (e.g., "Optimizing Your Mini Host for a Proxmox Server"), and troubleshooting articles—all created and verified by our engineers.

• Elribart Community & Co-Creation:

  • Insiders Forum: An exclusive platform for power users. Engage directly with our R&D team in dedicated feedback channels, participate in beta testing for new firmware, and influence future product designs through structured polls and discussions.

  • Open-Source & Developer Support: We provide technical documentation and resources for developers and tinkerers who wish to create custom applications, integrate with home automation, or develop for our hardware platform.

• End-of-Life & Sustainability Services:

  • Responsible Recycling Program: We facilitate the free, certified recycling of any Elribart product at its end of life, ensuring e-waste is processed responsibly and data-bearing devices are securely destroyed.

  • Trade-In & Upgrade Program: Eligible older Elribart devices can be traded in for credit toward a new purchase, making it easier and more sustainable to upgrade to the latest technology.